Shipping policy

Last Updated: August 13, 2026

Thank you for shopping with BenTrod. Here's everything you need to know about how your gear gets to you.

1. Processing Time

  • Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. public holidays).
  • Orders placed on a weekend or holiday begin processing the next business day.
  • You'll receive a shipping confirmation email with tracking as soon as your order leaves us.
  • Reels ordered with a line-spooling service add 1 additional business day to processing.

2. Shipping Rates & Delivery Times

Domestic Shipping (United States)

Shipping Method Estimated Delivery Cost
Standard Shipping 5–8 business days $5.99
Expedited Shipping 3–5 business days $12.99
Express Shipping 1–3 business days $24.99

Free Shipping

Enjoy FREE standard shipping on U.S. orders over $59. No code needed — it applies automatically at checkout. Oversized rod surcharges, where applicable, are not covered by free shipping.

Oversized Items: Rods & Long Gear

One-piece and two-piece rods over 7 feet ship in rigid protective tubes and are handled as oversized freight by most carriers. This affects a few things:

  • An oversized surcharge may be added at checkout for rods over 7 feet.
  • Rod tubes cannot be delivered to P.O. Boxes.
  • If you order a rod alongside smaller items, your order may arrive in separate shipments with separate tracking numbers. This is normal and you are only charged once.
  • Express shipping is not available for rods over 9 feet in some ZIP codes.

International Shipping

Region Estimated Delivery Cost
Canada 7–14 business days $14.99
Mexico 10–18 business days $16.99
Europe & UK 10–18 business days $19.99
Australia & New Zealand 12–20 business days $22.99
Rest of World 14–28 business days $22.99+

Rods and other oversized items are not available for international shipping at this time.

3. Order Tracking

Once your order ships you'll receive a confirmation email containing your tracking number. If your order shipped in more than one box, you'll receive a separate email for each. Tracking can take up to 24 hours to show its first scan.

4. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and handling fees charged by the destination country. These are set by your government, not by us, and are the responsibility of the buyer. They are not included in our shipping cost or product price. Please check with your local customs office before ordering.

5. Restricted Items & Local Regulations

Fishing tackle is regulated differently from state to state and country to country. Some examples: lead sinkers and jigs under a certain weight are restricted in several U.S. states, treble hooks are banned on some waters, and certain lure types or line classes are prohibited in specific fisheries.

It is the buyer's responsibility to confirm that the tackle ordered is legal to possess and use where they intend to fish. We may be unable to ship certain items to some destinations, and orders containing items we cannot lawfully ship will be partially refunded.

6. Shipping Delays

We work hard to hit the estimates above, but delays can happen because of:

  • High order volume during sales events, holidays, or the spring season opener.
  • Severe weather and natural events.
  • Carrier delays outside our control.
  • Customs processing on international shipments.

We are not responsible for delays caused by third-party carriers. If your order is running significantly late, contact us and we'll help track it down.

7. Incorrect Shipping Address

Please double-check your shipping address before completing checkout. We are not responsible for orders sent to an address entered incorrectly by the customer. If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

8. Lost or Stolen Packages

If tracking shows your package as delivered but you don't have it:

  1. Check with neighbours and other people in your household.
  2. Look around the delivery area — carriers often tuck packages out of sight, and rod tubes are frequently left along a fence or porch side.
  3. Contact the carrier directly with your tracking number.
  4. If it still hasn't turned up, email info@bentrod.us within 7 days of the delivery date so we can open a claim.

9. P.O. Boxes & APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses by standard shipping only. Expedited and express options are not available for these addresses, and rod tubes and other oversized items cannot be delivered to them at all.

10. Order Modifications & Cancellations

Need to change or cancel an order? Email info@bentrod.us as soon as you can. We'll do our best, but once an order has shipped it can't be modified or cancelled. Reels that have already been spooled to your specification cannot be cancelled.

11. Contact Us

For any shipping question: