Refund policy

Last Updated: August 13, 2026

We want you fishing with gear you're happy with. If something isn't right, here's how returns work at BenTrod.

1. Return Eligibility

You may request a return within 30 days of the delivery date. To be eligible, the item must be:

  • Unused and in the same condition you received it.
  • In its original packaging, with any tags, hang cards, rod socks, reel cases, and manuals included.
  • Accompanied by proof of purchase (order number or receipt).

A rod that has been fished, a reel that has been mounted and used, and lures with hook or paint damage are considered used and are not eligible.

Non-Returnable Items

Because of hygiene, safety, or the nature of the product, the following cannot be returned:

  • Fishing line that has been spooled onto a reel or cut from its original filler spool.
  • Reels sold with a line-spooling service once the line has been applied.
  • Opened terminal tackle — hooks, jig heads, weights, swivels — where the packaging seal has been broken.
  • Used or opened soft plastics, scents, attractants, dyes, and bait.
  • Custom-built or personalised rods, and any item built to your specification.
  • Gift cards.
  • Clearance and final-sale items, clearly marked as such at the time of purchase.

None of the above affects your rights where an item arrives damaged, defective, or not as described — see sections 6 and 7.

2. How to Initiate a Return

  1. Email info@bentrod.us with your order number, the item you wish to return, and the reason.
  2. We'll reply within 1–2 business days with a return authorisation and the correct return address.
  3. Pack the item securely — rods must go back in a rigid tube, as a rod returned in a soft mailer will almost certainly arrive broken and cannot be refunded.
  4. Ship it back and send us the tracking number.

Please do not send anything back without a return authorisation. Unauthorised returns may be refused or delayed.

3. Return Shipping

  • Return shipping is paid by the customer unless the return is our error or the item arrived damaged or defective.
  • Original shipping charges are non-refundable.
  • We recommend a trackable service. We can't issue a refund for a return we never receive.
  • Oversized returns such as rod tubes can be expensive to ship. Contact us before returning one so we can advise on the cheapest route.

4. Refund Process

  • Once your return arrives we'll inspect it and email you the outcome within 3 business days.
  • Approved refunds go back to your original payment method within 5–10 business days.
  • How quickly it appears on your statement depends on your bank or card issuer.
  • Items returned used, incomplete, or damaged through no fault of ours may receive a partial refund or be declined.

5. Exchanges

The fastest way to swap sizes, powers, or gear ratios is to return the original item for a refund and place a new order. If you'd rather exchange directly, email us and we'll arrange it, subject to stock.

6. Damaged or Defective Items

If your order arrives damaged in transit or with a manufacturing defect, email info@bentrod.us within 7 days of delivery and include:

  • Your order number
  • Photos of the item showing the damage or defect
  • A photo of the outer packaging, particularly if the box or rod tube was crushed

We'll arrange a replacement or a full refund, including shipping, at no cost to you.

Rod Breakage

A rod that snaps under normal fishing loads within the warranty period is handled as a manufacturer warranty claim rather than a return — see Terms of Service, section 8. Breakage from high-sticking, closing a door or hatch on the blank, transport damage, or fishing outside the rod's stated line and lure rating is not a defect and is not covered.

7. Wrong Item Received

If we sent the wrong item, contact us within 7 days of delivery. We'll cover return shipping and get the correct item out to you as quickly as possible.

8. Late or Missing Refunds

If your refund hasn't arrived:

  1. Check your bank account again.
  2. Contact your credit card company — posting times vary.
  3. Contact your bank; there is often a processing delay before a refund is posted.
  4. If you've done all three and still haven't received it, email info@bentrod.us.

9. Contact Us